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Cathy Tennant & Associates helps companies create and implement customer-centric strategies that achieve sustained business results.
I work with companies that:
- realize their greatest asset is their customers
- integrate customer knowledge into business decisions across the enterprise
- manage and invest in customers according to their value, needs and wants
- communicate with customers in a personalized manner
- pursue customer excellence in all real-time interactions.
My clients span industry sectors, the client/agency ‘fence’ and the 49th parallel. I work effectively at the Senior Management level as an author of high-level strategy, as an innovative thinker and as a sounding board. I’m passionate about achieving results, and enjoy working with teams to turn strategy into action (see services).
My engagements with clients take various forms: full-time and part-time contracts, project work and ‘on-call’ advisory arrangements.
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